TAC TEAM SUPERVISOR(Job Id 5035)
Job ID: 5035
Date posted: 07/19/2018
Work Type: FULL TIME
Department: IS CUSTOMER SERVICE
Shift/Hours: 8:30AM-500PM Monday-Friday
: FULL TIME Facility: RESOURCE CENTER Other information:
Department: IS CUSTOMER SERVICE Shift/Hours
: 8:30AM-500PM Monday-Friday
The Technical Assistance Center (TAC) Team Supervisor provides daily oversight of the TAC team ensuring adherence to schedule, excellent customer service hospital system wide, coverage of all required areas, and to help maintain a stable ITS environment for GHS. The TAC Team Supervisor will be a visible presence for all GHS campuses coordinating and managing customer service projects and initiatives. Oversees the achievement and maintenance of agreed customer service levels and standards.
TAC Team Supervisor will manage the schedule and rounding for the team, including opportunities for training and development. Responsible for identifying and implementing strategies to improve quality of service, productivity and profitability. Oversees problem management function including identifying trends and implementing best practices. Responsible for creating and updating knowledgebase/intranet documentation for all TAC team processes and procedures. A key success factor will be working closely with the Desktop Admin team for the integration of new applications/OS into the GHS end user environment to maintain enterprise wide standardization and dependability.
Must have an Associate's Degree (Bachelor's degree preferred) in Computer Science, Math or Engineering or equivalent experience.
10+ years' experience with Microsoft Windows OS administration, configuration and installation to include Windows 7 in an enterprise environment.
Expert level knowledge of Microsoft Office product suite.
Expert level analytical and troubleshooting skills
Must be able to multitask and prioritize issues quickly
10+ years' experience with computer hardware, including laptops, desktops, thin clients, and printers in an enterprise environment
Strong documentation skills
Leader skills to motivate and encourage teamwork and development
Team player with motivation to grow personal skill set.
Ability to absorb and retain information quickly.
Local travel between GHS campuses.
Ability to crawl, bend and lift up to 50 lbs.
Must be able to type at least 50 words per minute.
Excellent customer service skills
Certifications required: A+, Security+, Network+
Certification preferred: ITIL
Additional certification required each year