TAC II(Job Id 5912)
Job ID: 5912
Date posted: 12/18/2018
Work Type: FULL TIME
Department: IS CUSTOMER SERVICE
Shift/Hours: Monday-Friday 80 hours
: FULL TIME Facility: RESOURCE CENTER Other information:
Department: IS CUSTOMER SERVICE Shift/Hours
: Monday-Friday 80 hours
The TAC Level II analyst provides first and second level Information Technology application and hardware support for GHS. Support calls are comprised mainly of rounding, phone calls, emails, texts, and project assignments. The TAC Level II analysts are the first line of response to all customer issues thus needing excellent customer service and quick response time. The TAC Level II analyst is required to become an advanced knowledge worker for GHS applications including Microsoft, Adobe, clinicians and ancillary applications. The analyst will pick paths for certifications to improve skills and align with GHS. The position may be pulled for special projects, testing and verification, and third level support.
Must have an Associates Degree (Bachelor's degree preferred) in Computer Science, Math or Engineering or equivalent experience.
4-8 years experience with Microsoft Windows OS administration, configuration and installation to include Windows 7 in an enterprise environment.
Advanced level knowledge of Microsoft Office product suite.
Advanced level analytical and troubleshooting skills
Must be able to multitask and prioritize issues quickly
4-6 years experience with computer hardware, including laptops, desktops, thin clients, and printers in an enterprise environment
Strong documentation skills
Team player with motivation to grow personal skill set.
Ability to absorb and retain information quickly.
Local travel between GHS campuses.
Ability to crawl, bend and lift up to 50 lbs.
Must be able to type at least 50 words per minute.
Excellent customer service skills
Certifications required: A+, Security+, Network+.
Certification preferred: MCSA Windows 7
Additional certification required each year