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PATIENT REPRESENTATIVE(Job Id 7707)

Lawrenceville

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Job ID: 7707
Date posted: 11/22/2019

Work Type: FULL TIME
Facility:

Other information:
Department: PATIENT REP STAFF
Shift/Hours: MONDAY - FRIDAY; 4:30p - 1:00a

Work Type : FULL TIME
Facility: NORTHSIDE GWINNETT

Other information:
Department: PATIENT REP STAFF


Shift/Hours : MONDAY - FRIDAY; 4:30p - 1:00a

Summary:

The Patient Representative is a generalist, listener and communicator who serves as a liaison between patients, family members and hospital staff. This person is responsible for patient complaints, grievances and compliments received from internal and external customers. Demonstrates excellent interpersonal, organizational, oral and written communication skills. Must be able to maintain composure during difficult situations while maintaining a professional attitude at all times. This position requires excellent listening skills which are essential to ensuring that there is a full understanding of the issues that are presented by our customers.

Responsibilities:

• Minimum of two years college in Social and Behavioral Science or Public Relations field preferred

• Ability to work independently; prioritize, meet deadlines and effectively manage time

• Proficient in the use of Microsoft office software

• Two years of hospital experience with knowledge of medical terminology

• Requires physical effort, particularly walking and periods of standing in place

• Excellent interpersonal, oral and written communication skills

• Demonstrated ability in problem solving and reconciliation techniques

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